Last updated: March 8, 2026
1. Information We Collect
We collect information you provide directly when you call us, submit a website form, request pricing, schedule pickup/delivery, or ask service questions. This may include your name, phone number, address, email address, service tier interest, and preferred time window.
When scheduling laundry service, we may also record order details such as drop-off date, turnaround preference (Bachelor’s Special, Family Bargain, Busy Body Express), and pickup/delivery notes.
2. How We Use Information
We use your information to:
- Respond to inquiries and service requests
- Schedule and fulfill wash, dry, fold and pickup/delivery services
- Confirm pricing, minimums, and service timing
- Provide customer support and order updates
- Improve service quality and customer experience
3. Service Communications
By contacting us or requesting service, you agree that we may communicate with you by phone, text, or email regarding appointments, order status, scheduling changes, and support updates.
We do not sell your personal information to third-party marketers.
4. Website Data and Cookies
Our website may use standard analytics and technical cookies to understand site performance and improve usability.
5. Sharing of Information
We only share information when necessary to operate our business (for example, hosting providers, website tools, or communications platforms), or when required by law.
6. Data Retention
We retain customer and inquiry records only as long as needed for service operations, support history, legal compliance, and business recordkeeping.
7. Your Choices
You may request to review, correct, or delete your contact information by calling (813) 433-0897 or using our contact page.
8. Children’s Privacy
Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9. Contact for Privacy Questions
If you have privacy-related questions, contact Lottie’s Laundromat INC. at (813) 433-0897 or visit us at 1996 62nd Ave N, St. Petersburg, FL 33702.